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10-04-2009, 04:19 PM #1Registered User
- Join Date
- Nov 2008
- Posts
- 4
Inability to Print or Export Images - Come out as Black
With my Home Designer 8.0, I had absolutely no problems printing jpeg images of rooms. Ever since I installed 9.0, however, every image I have tried to save now prints out as pitch black. Further, I went back some of my 8.0 files and I can no longer print those out, either. What's going on?
I am using Windows Vista and Internet Explorer 8. I didn't have this problem prior to installing 9.0 and am getting extremely frustrated.
The problem is neither a video card nor ram issue. We tried to export/print pictures on both of our computers and no matter what format we attempted to save in it was exactly the same result - a pitch black screen.
Christina
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10-05-2009, 09:31 AM #2
Article Number 897: How to resolve most 3D camera view display problems
The article states: The 3D camera view displays correctly on screen, but shows only a black screen when exporting the image, printing it, or sending over to the layout
Also, this prior post from a member of the company.
So it looks like it is a video card issue after all.
If you read through to the end of the article, and still have the problem, you will see that you need to check to make sure that you have a video card that meets the minimum system requirements.
You need at least 128MB of dedicated video memory for XP/Windows 7, and 256MB of dedicated video memory if you are running on Vista.
An integrated Intel chipset with shared memory doesn't cut it.
If you do have an Intel chipset on the laptop and you are using Vista, check out these threads by people who work for Chief Architect, if updating your driver doesn't resolve it, but keep in mind that you should look into upgrading your system to something that can handle a 3D intensive software program like this:
http://hometalk.homedesignersoftware...ead.php?t=7762
Originally Posted by Dan ParkOriginally Posted by Dan Park
Originally Posted by John JonesKat >^..^<
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Home Designer Architectural 10
AHD 8
Deluxe 7
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02-09-2010, 03:45 PM #3Registered User
- Join Date
- Nov 2009
- Posts
- 3
PDF Printing w/ Windows 7
I am having trouble printing and/or creating PDF file of my images. Everything works well with XP!?
I have tried download the free PDF Printers, but no luck.
Has anyone had any success with printing and/or creating PDF, JPG or anyother file type for the rendered views of your projects?
I need a way to send proofs of the building design to clients w/o sending a hard print. ie e-mail.Professional V9.0
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02-10-2010, 08:05 AM #4
If you are printing to pdf, the info listed above still applies, even though you aren't printing to a physical printer.
Kat >^..^<
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Home Designer Architectural 10
AHD 8
Deluxe 7
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03-26-2010, 07:50 AM #5Registered User
- Join Date
- Mar 2010
- Posts
- 35
Problem solved
Hi,
My laptop was exporting rendered images (Pro 9) to Layout as black rectangles - fixed after updating the Intel driver.
Fan-blooming-tastic. Starting to like this software quite a lot now.London, UK
Home Designer Pro 9.0
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10-24-2011, 01:37 AM #6Registered User
- Join Date
- Oct 2011
- Posts
- 1
printing
when I want to print the image I have created of the room the printer gives me a black square.I follow this
on the screen I have the photo of the room with the camera I click on print then on print image I select fit to the scale and the printer is running but I obtain a black square on the top of the page.
can you help me
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10-24-2011, 07:41 AM #7
muri - Do you have an integrated chipset instead of an actual video card?
Did you try updating its driver, and if the problem persists, following the instructions previously posted in this thread for disabling Visual Themes and Desktop Composition?Kat >^..^<
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Home Designer Architectural 10
AHD 8
Deluxe 7
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01-23-2012, 07:01 PM #8Registered User
- Join Date
- Jan 2012
- Posts
- 3
Transfering 3D perspective to layout file
I am trying to send the 3D perspective to a layout file and the image that comes up on the layout file is just a black area. No rendering is appearing.
I even try to print the rendering as a stand alone print and it prints out as the same black area.
Any thoughts would be appreciated.
---RaD
Home Designer Pro 2012
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01-24-2012, 07:54 AM #9
radarchitect - Intel fixed their drivers a long time ago so you should just need to update your driver to fix the black screen, but keep in mind you'll probably have other issues trying to run on a computer that doesn't meet the minimum system requirements for this software.
System Requirements - http://www.homedesignersoftware.com/...uirements.html
Kat >^..^<
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Home Designer Architectural 10
AHD 8
Deluxe 7
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09-04-2012, 03:28 AM #10Registered User
- Join Date
- Jan 2012
- Location
- Newburyport, Ma
- Posts
- 10
Printing 3d image
I am trying to print a 3D image and it keeps printind a black box! Even when i export image as a jpeg it saves as a black screen and not the 3D image!! Can anyone help? Thanks!
Pro 10
CLIFFORD PROPERTIES INC.
Christopher C Clifford
1 Greenleaf St.
Newburyport, Ma 01950
ccclifford@comcast.net
978.420.5507
Web Site:www.cliffordpropertiesinc.com
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09-05-2012, 11:15 AM #11
Cliffy - If you've tried ALL the suggestions already in this thread (updating driver and if that doesn't work, disabling visual themes and desktop composition), or have an actual video card (not an integrated Intel chipset), then your next stop should be contacting the company's Support folks directly.
Kat >^..^<
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Home Designer Architectural 10
AHD 8
Deluxe 7