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Thread: SEH Exception

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  1. #1
    Join Date
    Oct 2006
    Posts
    2,770
    Have you taken a look at this Help Database article?

    Article Number 802: I get an error message of "SEH Exception. Please report to Chief Architect Technical Support how this exception occurred."

    To attempt to resolve this error:

    1. The most common reason for receiving this error message is that the file itself is corrupted. Often, file corruption and data loss is caused by working in an unsupported fashion, such as working on files over a network server, external hard drive, or usb flash drive type device location.


      If you are working in this unsupported fashion, please review the following online Help Database article.


      Article Number 562: Guide to file management for Chief Architect files


      Always remember to only work on files that are on your local machine. This means you should copy the file from its network server, external hard drive, or usb flash drive device location on to your computer's hard drive, then launch the software, make your changes, save the file, exit out of the program, and copy the file back to its network server, external hard drive, or usb flash drive location.
    2. Second, if you are working on files on your local machine and are receiving this warning, please double check to verify that you meet the minimum system requirements for running the software.


      The minimum, as well as the recommended, system requirements for running the current version of Chief Architect can be located at: http://www.chiefarchitect.com/products/sysreq.html


      If your computer does not meet the minimum system requirements, you may need to look into upgrading the components that do not, or look in to purchasing a system that meets, or exceeds, the minimum requirements.
    3. Third, if the warning still occurs when you are working on files on your local machine, and your computer meets the minimum system requirements, then you may need to update your video card's driver.


      Basic instructions on this process can be located on our website at: http://www.chiefarchitect.com/support/displayfaq.php?faqNumber=106


    Finally, if none of the above resolves the issue, we are still currently gathering data on the additional causes behind this message's appearance. If you would like to help us determine what is happening here, please follow the instructions below and send the requested information to our Technical Support department. The information that we are requesting will identify you and specific information about your computer, but will also help us determine the source of the problem.
    Kat >^..^<
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