Reset My Computer, License Doesn't Work

[zachev]

Hi everyone,

My computer has been causing me problems recently so today I restored it to its factory defaults so that I could set it up like a brand new computer. Much to my dismay, when I attempted to install my copy of Home Designer Suite 10, it said that I couldn't register the software because it was already installed on another computer, that "other computer" being this same PC before restoring it an hour earlier. I was unaware that you were required to "deactivate" your copy before uninstalling so that it could be installed on a different OS, but that's obviously completely impossible at this point.

So what do I do now? Am I required to purchase another license for Home Designer Suite 10 or is there some way I can retrieve the license from before the restore? There is no Emergency Transfer Password available and I'm completely lost.

Thank you in advance,
Zach