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08-11-2012, 10:19 PM #1Registered User
- Join Date
- Aug 2011
- Posts
- 3
Reset My Computer, License Doesn't Work
Hi everyone,
My computer has been causing me problems recently so today I restored it to its factory defaults so that I could set it up like a brand new computer. Much to my dismay, when I attempted to install my copy of Home Designer Suite 10, it said that I couldn't register the software because it was already installed on another computer, that "other computer" being this same PC before restoring it an hour earlier. I was unaware that you were required to "deactivate" your copy before uninstalling so that it could be installed on a different OS, but that's obviously completely impossible at this point.
So what do I do now? Am I required to purchase another license for Home Designer Suite 10 or is there some way I can retrieve the license from before the restore? There is no Emergency Transfer Password available and I'm completely lost.
Thank you in advance,
Zach