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  1. #1
    Join Date
    Mar 2014
    Posts
    1

    Install on another computer

    My laptop died. I have purchased a new HP. If my old laptop is dead how can I uninstall program when I can't get on the old one? I want to put it on my new laptop.

  2. #2
    Join Date
    Jul 2005
    Location
    Austin, Texas USA
    Posts
    2,157
    I suppose you purchased it as a download? (Otherwise you could just reinstall it from your CDROM or DVD), if you purchased a download, your ONLY recourse is to Chief Architect Inc Customer Support, they are open Monday-Friday, Pacific Office Hours during the day.
    They would be able to verify your ownership of a license and help you reload the software.

    DJP

    David Jefferson Potter

    Chief Architect® Teacher, Tutor, Draftsman, Author of "Basic Manual Roof Editing" and Problem Solver
    Chief Premier 7-16, Home Designer 7-2014 All Titles
    Win7 Ultimate x64 & XP Pro x32 500 gb Samsung SSD
    AMD Phenom II X6 1090T, 8Gb DDR3 RAM, PNY 760 GTX

    3101 Shoreline Drive #2118, Austin, Texas 78728-6929
    Office Phone:512-518-3161
    Main E mail: david@djpdesigns.net
    Web Site:http://djpdesigns.net
    My You Tube Channel Follow me on Facebook

  3. #3
    Join Date
    Nov 2008
    Posts
    185
    if you know your digitallocker (download) password you can download it again but you'll need the emergency password to re-register it ,if you dont have that you'll have to wait till monday as David said to get one from them.

    M.
    Mick

    HD Pro 10.4.3.5
    Arch. HD 9.6
    HD Suite 8.5

 

 

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