Results 1 to 11 of 11
  1. #1
    Join Date
    Feb 2004
    Posts
    692

    Pre - Release Update

    We have just released a pre - release update for both Home Designer Pro and Home Designer Suite.

    To obtain this update click on help > download program updates and you will be directed to a website with the details.
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

  2. #2
    Join Date
    Apr 2004
    Posts
    2
    What news/changes brings the Update? Any enhancements?

  3. #3
    Join Date
    Feb 2004
    Posts
    692
    This update contains the latest fixes to known problems. There will be no enhancements to the product at this time.
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

  4. #4
    Join Date
    May 2004
    Posts
    1

    no program update available

    Hi Dan-

    It is early in the am on june 9th. just went to update area. only available updates listed are for the library. Should there be something else?

    thanks-
    Mikal

  5. #5
    Join Date
    Feb 2004
    Posts
    692
    The update is currently only available by following the instructions in my initial post. Click on help> Download program updates. You will be directed to an update site to download the update for your version.
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

  6. #6
    Join Date
    Jun 2004
    Location
    Victoria, MN
    Posts
    28
    Dan,

    When I click on Help>Download Program Updates... I am taken to www.homedesigner.com.

    Is there another way to get the update?

    Thanks,
    Jim

  7. #7
    Join Date
    Feb 2004
    Posts
    692
    If you are using Suite or Pro you should be redirected to the following link when you click on help> Download Program Updates...

    http://www.homedesignersoftware.com/...dy_updated.htm
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

  8. #8
    Join Date
    Jun 2004
    Location
    Victoria, MN
    Posts
    28
    Dan,

    I was able to download the 6.03 update, but am having trouble installing. I get the following error:

    Patch Error
    Old File not found. However, a file of the same name was found. No update done since file contents do not match.

    Thanks for your help.

    Jim

  9. #9
    Join Date
    Feb 2004
    Posts
    692
    The patch error could be a number of things.

    The most common are as follows:

    1) The patch you downloaded was not for the product you own. If you have pro you may have downloaded the suite patch etc.

    2) The existing executable is corrupted. The most common reason that executable files get corrupted is because a virus has attached itself to the file.
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

  10. #10
    Join Date
    Jun 2004
    Location
    Victoria, MN
    Posts
    28
    Dan,

    I double-checked the patch and it is correct. I also downloaded the latest virus definitions and scanned the Home Designer Suite 60 directory. No viruses were found.

    Do you have any other ideas?

    Thanks,
    Jim

  11. #11
    Join Date
    Feb 2004
    Posts
    692
    Please contact Technical Support directly at 208.292.3375 for assistance in installing this.
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

 

 

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