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  1. #1
    Join Date
    Jul 2004
    Posts
    11

    Software crashing

    I read a lot about this product before I purchased it and saw a lot of comments about the software crashing. I also remember reading, *somewhere*, about a possible solution that involved a video driver, perhaps?

    My software crashes so hard that it locks up my complete XP system. I have to pull the plug on it to get it to restart. When it boots back up again, it tells me there was a problem with a video driver. The crash happens when I try to redraw a room.

    Any suggestions?

  2. #2
    Join Date
    Nov 2003
    Location
    Coeur d'Alene, ID
    Posts
    15
    Have you updated your video drivers?
    John Pallett
    Product Manager
    Chief Architect (ART Inc.)
    Makers of Home Designer

  3. #3
    Join Date
    Feb 2004
    Posts
    692
    When the software locks the XP system to where it needs to have the plug pulled you are seeing a problem at a hardware level. Software crashes will take the program down but XP recovers from that. Hardware crashes like this can usually be explained by video card issues. Most likely a video card driver but sometimes it can be other hardware.

    If the crash happens in a 3d render view then the problem is most definitly related to video card problems. Most crashes like this can be fixed with an updated video driver.
    Dan Park
    Customer Support Manager
    Chief Architect, Inc

 

 

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