Home Designer Suite 2012 Crashing Constantly

[Arachnia]

Hi,

I have just bought Home Designer Suite 2012 and I'm literally just starting to play with it. The software is constantly crashing whenever I try and produce a 3D view of almost any kind on anything.

Can anyone tell me a fix, as I am very disappointed at the moment.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Home Designer Suite 2012.exe
Application Version: 11.3.1.6
Application Timestamp: 4f629a30
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 462f
Additional Information 2: 462f57ec7ef6584ad05b37264e37f769
Additional Information 3: f0d6
Additional Information 4: f0d68275a997e7dbc801694b781bcb40

I have a very high specification computer:

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Tecohnology Co., Ltd.
System Model: X79-UD3
BIOS: BIOS Date: 11/02/11 13:46:55 Ver: 04.06.04
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 3255MB used, 29413MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

I am running two NVIDIA GeForce GTX 560 Ti in SLI mode.



Anyone give me a clue?

[Katalyst777]

If it's happening with camera views, then your video card is the most likely culprit.

I'm not familiar with the "NVIDIA GeForce GTX 560" but double check to make sure it has at least 256MB dedicated video memory (not shared).

If it does, then it's time to update the driver for the video card.

Also, maybe do some Google searches for what that "Fault Module Name" .dll file is that the crash references, it might help get you pointed in the right direction to resolve the error.

I tried searching for the number/letter strings under the "Additional Information" but only found one of the same crash with CorelDraw, you might want to read the replies there - http://coreldraw.com/forums/t/18552.aspx?PageIndex=1

[jcaffee]

Create a separate profile for HomeDesigner Suite in the nVidia configuration tool.

Then, set this profile to allow HD control of all settings that allow application control. Lather, rinse, repeat until the HD software stops crashing.

Also, be very careful with impoted models, as the HD product line is 32-bit and will quickly use all system resources of which it is aware.

You may want to try the nVidia BETA driver 304.48 released yesterday 06/18/2012. Amazingly stable and improved both speed and quality of HD 3D camera views (I haven't tried a Final w/Shadows yet)

jon

New BETA drivers allowed the attached. Over 400 Sketchup models @ 3m + surfaces. Old nVidia drivers would crash.