not a valid Win32 application

**logan3975** · 03-27-2008, 04:53 PM

I just bought and downloaded Designer Suite 8.0 and I just tried to run the install and an error message appears:

C:\Software\Home_Designer_Suite_Setup.ext is not a valid Win32 application.

It won't let me go any further. Help!

**logan3975** · 03-27-2008, 04:54 PM

Nevermind...oops, it failed in the download. Sorry!

**Dan Park** · 03-27-2008, 07:42 PM

Right, Anytime I have seen this it is a corrupt file likely from a download. If you did download and recieved this error - which is relatively rare - simply delete the download and re-download. If that fails call our customer service dept. and we can get you a disk.

**logan3975** · 03-28-2008, 02:10 PM

Originally Posted by Dan Park

Right, Anytime I have seen this it is a corrupt file likely from a download. If you did download and recieved this error - which is relatively rare - simply delete the download and re-download. If that fails call our customer service dept. and we can get you a disk.

I would delete the other file before trying again. Then I thought maybe the server was having some issues so I waited until today. I tried it again and it comes up with a message saying that I have attempted too many times, to click on the link provided for help. I click it and it goes to Symantec Norton. There is nothing there related to Home Designer 8.0.

Do you have the Digital River technical support number? I can't seem to find that anywhere. I'm a bit frustrated because I wanted the download because I needed it fairly fast.

Thanks for all your help.

**Leanne** · 03-28-2008, 02:37 PM

Originally Posted by logan3975

Do you have the Digital River technical support number?

Digital River support for Better Homes and Gardens Home Designer software downloads can be reached via e-mail at chiefarchitect.cs@digitalriver.com or by telephone at (952)646-5000.

If you decide you want to contact our Customer Service department for the physical disk, they can be reached Monday-Friday, between the hours of 6:00AM-5:00PM Pacific Standard Time at (208)292-3400 or (800)805-0374.

**logan3975** · 03-28-2008, 05:27 PM

Originally Posted by Leanne

Digital River support for Better Homes and Gardens Home Designer software downloads can be reached via e-mail at chiefarchitect.cs@digitalriver.com or by telephone at (952)646-5000.

If you decide you want to contact our Customer Service department for the physical disk, they can be reached Monday-Friday, between the hours of 6:00AM-5:00PM Pacific Standard Time at (208)292-3400 or (800)805-0374.

Thanks. I did call them and they couldn't figure out the problem so I ended up ordering a backup CD/DVD. Then I got off the phone and started to troubleshoot this issue.

Low and behold, the problem was my router. I plugged the cable directly into my computer and the download worked the first try. What a dumby I am, but at least I finally got the file.

**daydreamer** · 03-28-2008, 05:34 PM

Glad to hear it...
Now you can start having some fun...

**Larry** · 03-28-2008, 05:41 PM

Most routers have a "reset to factory defaults" method. This may work for you...hope....hope.

**logan3975** · 03-28-2008, 05:52 PM

Originally Posted by daydreamer

Glad to hear it...
Now you can start having some fun...

Yes, I am playing now....or at least trying to figure it out. I was really bummed at the thought of having to what for the CDs to be delivered.

Thread: not a valid Win32 application

Thread Tools

Search Thread

Rate This Thread

Display